Privacy Policy

1. Introduction

This Privacy Policy explains how Visro AI, Inc. (“Visro AI,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information in connection with our website, applications, services, and related technologies (collectively, the “Services”). This Privacy Policy is incorporated into and forms part of our Terms of Service. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein. If you do not agree with this Privacy Policy, you must not access or use the Services.

2. Scope and Application

This Privacy Policy applies to personal information collected by Visro AI in the course of providing the Services. It does not apply to information collected by third parties that do not act on our behalf or to anonymized or aggregated information that cannot be linked to an identifiable individual.

3. Definitions

(a) “Personal information” means any information relating to an identified or identifiable natural person.(b) “Sensitive personal information” means categories of data that warrant additional protection, such as racial or ethnic origin, health information, precise geolocation data, or other categories recognized by applicable law.(c) “Controller” means the entity that determines the purposes and means of processing personal information. Visro AI acts as Controller for personal information collected through the Services unless otherwise specified.(d) “Processor” means a third party that processes personal information on behalf of the Controller pursuant to a contract.

4. Categories of Personal

Information Collected
We collect the following categories of personal information, depending on your interactions with the Services:

1. Identifiers and Contact Information: name, email address, telephone number, postal address, account identifiers.

2. Financial and Transaction Data: payment card details and billing information necessary to process transactions; payment card data are tokenized and not stored in raw form on our servers.

3. Account and Usage Data: account credentials, subscription status, preferences, settings, and transaction history.

4. Communications Data: records of correspondence and communications with us, including support requests, feedback, and survey responses.

5. Device and Technical Data:IP address, device type and model, operating system, browser type and version, unique device identifiers, and other diagnostic data.

6. Website and App Activity:pages visited, features used, session duration, click and navigation data, referrer, and other interaction data.

7. Email Engagement Data:information regarding whether marketing or transactional emails have been opened, links clicked, and associated timestamps when tracking technologies are employed.

8. Social Media Data:information you provide when interacting with Visro AI accounts on third-party social media platforms and aggregate engagement metrics provided by those platforms.

9. Aggregated and De-identified Data: data that have been aggregated or de-identified such that they no longer constitute personal information under applicable law.We do not ordinarily collect sensitive personal information. If we ever require sensitive personal information, we will obtain explicit consent where required by applicable law and apply appropriate safeguards.

5. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to facilitate and improve the Services, to provide analytics, and for other operational and marketing purposes. You may control cookie settings through your browser or device settings; however, disabling certain cookies may impair Site functionality and your experience.

6. Purposes for Processing Personal Information

We process personal information for the following legitimate business purposes:

(a) to provide, maintain, and improve the Services;

(b) to manage user accounts, process transactions, and provide customer support;

(c) to communicate with users regarding account, billing, security, and administrative matters;

(d) to send marketing and promotional communications where permitted by law and where you have not opted out;

(e) to detect, investigate, and prevent fraudulent or illegal activities and to protect our legal rights and property;

(f) to comply with legal obligations and respond to lawful requests by public authorities; and

(g) for internal research, analytics, and business planning, including the generation of aggregated or de-identified datasets.

When processing data of individuals in the European Economic Area (EEA) or the United Kingdom (UK), we rely on one or more lawful bases under applicable data protection laws, including consent (where required), the performance of a contract, compliance with a legal obligation, and our legitimate interests, provided such legitimate interests are not overridden by the rights and freedoms of the data subject.

7. Disclosure and Sharing of Personal Information

We do not sell personal information. We may disclose personal information to the following categories of recipients for the purposes described above:

(a) Service providers and vendors that perform services on our behalf, including payment processors, hosting and infrastructure providers, customer support providers, email delivery and marketing platforms, analytics providers, and other contractors;

(b) Affiliated entities in the event of corporate reorganization, merger, acquisition, or transfer of assets;

(c) Legal and regulatory authorities where required by law or to protect the rights, property, or safety of Visro AI, our users, or the public; and

(d) Other users when you post information or content in public areas of the Services.
All processors engaged by Visro AI are subject to contractual obligations requiring appropriate data protection, confidentiality, and limited-use restrictions.

8. International Data Transfers and Safeguards

Personal information collected by Visro AI may be transferred to, processed, and stored in jurisdictions outside your country of residence, including the United States. Where transfers occur from the EEA or the UK, we will implement appropriate safeguards (such as Standard Contractual Clauses, reliance on an adequacy decision, binding corporate rules, or other lawful mechanisms) to ensure an adequate level of protection in accordance with applicable law.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, to enforce our agreements, and for other legitimate business purposes. Retention periods vary based on the type of information and applicable legal requirements. When personal information is no longer required, we will dispose of or anonymize it in a manner consistent with applicable law.

10. Your Rights and Choices

10.1 General Rights

Subject to applicable law, you may have the right to: request access to or a copy of the personal information we hold about you; request rectification of inaccurate information; request deletion of your personal information; request restriction of processing; object to certain processing activities; and, where applicable, request portability of your personal information. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2 California Residents (CCPA/CPRA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act and related laws, including: the right to know the categories and specific pieces of personal information collected, the purposes for collection, the categories of sources, the categories of third-party recipients, the right to request deletion, and the right to opt out of the sale or sharing of personal information for targeted advertising. Visro AI does not sell personal information for monetary consideration. We will honor verifiable consumer requests in accordance with applicable law.

10.3 EEA/UK Data Subjects (GDPR)

If you are located in the EEA or the UK, you may exercise rights available under the General Data Protection Regulation, including rights of access, rectification, erasure, restriction, objection, data portability, and the right to lodge a complaint with a supervisory authority.

10.4 How to Exercise Rights

To exercise your rights, submit a request by contacting us at the email address provided in Section 16. We will undertake reasonable steps to verify your identity before processing requests and will comply with applicable verification procedures. Requests made by an authorized agent may require appropriate proof of authorization.

11. Marketing Communications and Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions contained in the communication or by contacting us at the email address provided in Section 16. Opting out of marketing communications will not prevent us from sending you service-related or transactional messages.

12. Children and Minors

The Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information of a child under the applicable age for consent, we will take reasonable steps to delete such information in accordance with applicable law. Where applicable law sets a higher age for online consent, we will comply with such local requirements.

13. Security

We maintain administrative, technical, and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, proportionate to the risk involved. However, no security measure is impenetrable, and we cannot guarantee absolute security of any information transmitted to us.

14. Third-Party Services and Links

The Services may contain links to third-party websites, applications, and services that are not operated or controlled by Visro AI. This Privacy Policy does not apply to third parties. We encourage you to review the privacy notices of any third parties before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will revise the “Last Revised” date at the top of this page. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

16. Complaints and Regulatory Remedies

To the extent permitted under applicable law, you have the right to lodge a complaint with a competent supervisory authority if you believe our processing of personal information infringes applicable law. We request that you first contact us so that we may attempt to address and resolve your concerns.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of the jurisdiction in which Visro AI is incorporated, without regard to conflict of law principles, except to the extent that mandatory law of your place of residence provides otherwise. Any disputes regarding this Privacy Policy shall be resolved as provided in our Terms of Service.

18. Contact Information

To exercise rights, ask questions, or contact Visro AI regarding this Privacy Policy, please direct written inquiries to:Email: [email protected]